Delivery / Return / Warranty Policy


At Bagz Direct we use Australia Post to deliver all the parcels around Australia. The Delivery time is between 3 to 5 working days. The Consignment Reference Number will be emailed to the customer after they have made their purchase. With this reference number, they can track the parcel.



At Bagz Direct you can return any stock that is damaged or is believed to be different from the ordered product on the website. It should be returned within 7 days of receiving the goods to our Head Office Postal address (PO Box 104, Moorebank NSW 1875). They need to be sent back with the packaging and tags. Please do not put sticky tape on any leather products. The products need to be sent with Australia Post -it is advised that you send them through registered post, as if the parcel goes missing we will not be able to help you out. Bagz Direct will only provide their Reply Paid Address to the customer if the products are faulty/or different from what was ordered when they are sent back within the time frame of 7 days. Please email and get their confirmation and reply paid address to send the faulty/different product back.



Bagz Direct does not give refunds for items incorrectly purchased or for a change of mind. Bagz Direct will only issue refunds in cases of damaged products returned where the customer does not wish to obtain a replacement or store credit.



Any sheepskin item has a 15 Days Warranty. If there are any marks or problems with sheepskin bag, please send back within 7 days of recieving them. Any cow hide bags have a guarantee of 3 months for the leather. Any stitching, zip or accessories have a warranty of 1 months only, and will be repaired if the customer has used it. New replacements will only be given if the bag is irreparable or not used. Cow hide wallets and small accessories have only 1 month warranty. New replacements will only be given if the wallet / small accessory is irreparable or not used. Please ensure you keep the proof of purchase, that will be required if the bag needs to be repaired / exchanged. Please inform us via email ( of any faulty goods immediately so we can make appropriate arrangements.


A.U.D (Australian Dollars Currency):

All the Prices are displayed in Australian Dollars. All the transaction will be processed in Australian Dollars and / or are subject to conversion to Australian Dollars Currency.