Refund policy

Returns & Refunds Policy

Quick Overview

  • Return Window: 7 days from receiving your item
  • Condition: Item must be unused, undamaged, and in original packaging
  • Refund Method: Credit to original payment method within 1 business days
  • Return Shipping: Customer pays (non-refundable)
  • Questions? Contact us at admin@bagzdirect.com.au

How to Return an Item

Step 1: Check Eligibility

Your item must meet ALL of the following:

  • ✓ Received within the last 7 days
  • ✓ Unused and in original condition
  • ✓ In original packaging
  • ✓ Not on the non-returnable items list (see below)

Step 2: Get Approval

Email admin@bagzdirect.com.au with:

  • Your order number
  • Reason for return
  • Proof of purchase (receipt or order confirmation)

Step 3: Ship Your Item

Once approved, mail your item to:

Bagz Direct
PO Box 104
Moorebank NSW 1875
Australia

Important: We recommend using trackable shipping for items over $75. We cannot guarantee receipt of untracked packages.

Step 4: Refund Processing

  • We'll inspect your return and email you within 2 business days
  • If approved, your refund will be credited to your original payment method within 1 business days

What CANNOT Be Returned

The following items are non-returnable:

  • Gift cards

Exchanges

We replace items only if they are defective or damaged due to our error.

To request an exchange:

  1. Email admin@bagzdirect.com.au with photos of the defect/damage
  2. After approval, ship the item to:
    • PO Box 104, Moorebank NSW 1875, Australia
  3. We'll arrange a replacement at no cost.

Gifts

If marked as a gift at purchase:

  • You'll receive a gift certificate for the return value instead of a cash refund
  • The gift certificate will be mailed to you upon receipt and inspection of the return

If NOT marked as a gift:

  • The refund will be issued to the original purchaser

Refund Issues?

If Your Refund Is Delayed:

  1. Check your bank account — refunds can take 5-10 business days to appear
  2. Contact your credit card company — they can confirm if the refund is processing
  3. Contact your bank — ask about expected posting dates
  4. Still waiting? Email us at admin@bagzdirect.com.au with your order number

We're here to help if there's an issue.

Shipping Information

Return shipping costs are your responsibility and are non-refundable. 

Pro tip: For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. This protects you in case your package is lost in transit.

Note: Please ship to our PO Box, not to the manufacturer.

Have Questions?

We're happy to help! Contact us at admin@bagzdirect.com.au if you have any questions about returns, refunds, or exchanges.