Shipping policy
Shipping & Delivery Policy
Order Processing
All orders are processed within 1-2 business days of purchase.
Please note: Orders are not processed on weekends or public holidays. If you place an order on a Friday evening, it will be processed on the following Monday.
Domestic Shipping (Australia)
We offer standard shipping within Australia, with rates calculated based on your order subtotal.
- Orders under $199.99: $14.95
- Orders of $200 or more: FREE Shipping
International Shipping
We offer international standard shipping, with rates calculated based on your order subtotal.
- Orders under $249.99: will be calculated at checkout
- Orders of $250 or more: FREE Shipping
Delivery Times
Important: Delivery times are estimates and may vary depending on:
- Local customs clearance (international orders)
- Weather or carrier delays
- Your location remoteness
We recommend allowing extra time during peak seasons (December-January).
Tracking Your Order
Once your order ships, you'll receive an email with:
- Tracking number
- Carrier information
- Estimated delivery window
You can track your package in real-time using the tracking link provided.
Delivery to Remote Areas
Delivery to remote or regional areas may take longer than estimated. Please allow additional time for your package to arrive.
Order Changes or Cancellations
Orders can only be modified or cancelled before they are processed. Once processing begins, you'll need to return the item under our Returns & Refunds Policy.
Contact us at admin@bagzdirect.com.au if you need to make urgent changes.